GRENDEL BOOKS, ABAA/ILAB


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Store Policies

Payment Methods Accepted

 

We accept checks, money orders, Visa, MasterCard, Discover, and PayPal.

 

Institutions can be billed to suit their needs.

Refunds

 

Books may be returned within 10 days for whatever reason, provided their condition has not been altered. We request that you notify us in advance of returns.

Shipping

 

Domestic orders are shipped via the U.S. Postal Service (Priority Mail) starting at $9.00 for the first book.  The shipping cost may be higher depending on the weight of the book(s) and shipping destination.  Media Mail shipping rate is also available: $5.00 for the first book and $2.00 for each additional.  Overseas orders are billed at cost.

Bookbuyer's Bill of Rights

 

Grendel Books is a member of IOBA, Independent Online Booksellers Association.

As stated on their website, "Sometimes the Internet can feel like a savage jungle, but you deserve a civilized experience when buying books online. Members of the Independent Online Booksellers Association (“IOBA”) subscribe to a code of ethics that requires all of the following:
Accurate Descriptions - You deserve complete, accurate descriptions that include publisher, edition and condition. IOBA Sellers carefully note any and all flaws.
Reasonable Returns - While anyone can make a mistake it should be correctable. IOBA Dealers have a clearly-stated returns policy and always refund for misdescribed items.
Delivery of Product - When you order online, you should receive your book or have your payment refunded. IOBA Sellers adhere to this policy.
A Pleasant Buying Experience - You deserve courteous communications, timely responses and professional service. IOBA members respect you, their customer, and take pride in their service.

 

 

 

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Grendel Books, ABAA/ILAB 18 Ireland Street, West Chesterfield, MA 01084, Tele: (413) 296-0099 x1

SUBSCRIBE TO GRENDEL BOOKS
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delivered right to your in-box.

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